I have a problem with one of my dogs and excessive barking. It is so bad that I have receive anonymous letters from neighbors, a visit from the police and a letter from the county animal control. I purchased this collar in January and it worked very effectively for 2 weeks. The Citronella spray stopped my dog from barking more than once or twice (as opposed to 20 times) and it was great. After 2 weeks, the collar stopped working.
I contacted the manufacturer who asked me to take some trouble shooting steps and, when it still did not work, they authorized the return of the product. The return was at my expense but I did receive a replacement in about 2 weeks. I will say that Innotek's customer service was very good. I received the replacement collar and for 2 weeks it worked perfectly and was effective in stopping the excessive barking.
Unfortunately, once again it has stopped working and will not spray. I am not sure I want a device that I must keep returning and while I do not know if I am just unlucky and received 2 lemons, I am concerned about an endless cycle of returns.
I went on Amazon to return the collar as defective but it cannot be returned as it is designated as "hazardous materials." I may be forced to go through the return process again with Innotek if it can't be returned (or just stuck with the loss of my money).
UPDATE: Amazon promptly respoinded to my question about the return (or inability to return) of the collar and issued a refund. As always, Amazon's customer service is very good.Get more detail about Innotek Deluxe Anti-Bark Spray Collar for Dogs, Citronella Scent.
No comments:
Post a Comment